It has been a pleasure working with you, Jonathan!   And now I have the equally great pleasure of living every day with my spiffy new front doors (which look absolutely great), and these wonderful new windows.   For example, the ventilation which we can now achieve in the two front bedrooms is so superior to what we had to put up with before that I wonder now how I could have lived with the old ones for so long.

Thank you to you and your wonderful team.  I will be in touch with you again soon about which set of windows should go in next….

All best, and with my thanks again,

Rarely, does a customer get to provide a 10 out of 10 performance but with North Shore Windows the team scores with full gold medals. Why? The work was second to none. Promises were met and set times were like a Swiss watch. Normally, this would be enough to satisfy a customer but this is where John and his crew excelled and went above and beyond. Clean up was beyond perfect. Explanations were complete. Follow up was professional. Highly recommended on EVERY LEVEL. Thank you for making this such a positive experience. -Scott and Marianne

We replaced all of the windows in our home with Milgards aluminum line. I was in touch with a number of dealers in BC and Northshore Windows was by far the best in terms of professionalism, knowledge and customer service. Darrell and his team helped us understand what is important in terms of our purchase and provided excellent service both pre and post sale. I would recommend them to anyone looking to have their windows replaced. They are the best Milgard dealer in BC. -PringleBell

European quality in action! We changed our windows and doors and we are very happy with the results. The team was very knowledgeable about the product and did a fantastic job. We had immediate response on all of our concerns/ questions. In addition we were very pleased of how tidy and neat our home was after the project was completed -Vanessa

I was really impressed in the service attitude of North Shore windows, they did their best from the start to meet some tight timescales, they met the install date the promised exactly. The installers were polite and left a good looking new door, working smoothly, and a cleaner area than it was when they arrived. There was a mix up about the locking options and Jonathan and the team swapped it, same day no questions asked, so that my tenants were not inconvenienced. I hope the product turns out to be as reliable as the service from the team was – these guys were great to work with. -Una

We would highly recommend North Shore Windows – our new windows look great! The whole service they provided was highly professional with excellent customer service. The installation was stress free and our house was left spotlessly clean each day. A great job! -Debbie

Feel free to use us as a reference in the future. We were very pleased with how you handled our little project. I was expecting tarps for a least a week! Your crew, your workmanship, your clean up, and you personally taking responsibility for the job from start to finish made for a successful project. -Barry

Hi Darrell, We are loving the windows, thank you! They look amazing and we’re finding a big difference in warmth in the house. I’m especially grateful for the one in Talia’s nursery. Paul & I were very impressed with the fact that the job was done in one day; and your crew were great – friendly and very considerate. We appreciated that you used the drop cloths and were respectful of taking off your shoes in the main living spaces. It’s these little details in service that make all the difference between a good company and a great one. We have told several friends about this experience. – Kendra

Hi Darrell, Thank you so much for doing a wonderful job on the windows; we can already feel the difference.  I also wanted to say thank you to you and your crew for being so careful and clean at our house – the care everyone took didn’t go unnoticed.  Thank you for that. Thanks, Amy and Lynden

Thank you and your team of tradesmen for the prompt delivery and professional installation of the windows at our home. It made a huge difierence to our heat and sound insulation and by your installation being contained to a single day, it also reduced the impact to our very new daughter. -Regards, Paul

Great service, great people to deal with! Highly recommend! – Sue Gill

These guys are great! Two years ago they replaced all our windows and doors and it was a fantastic experience. They were very knowledgeable and efficient. The crew came in and in one day they had all the windows out and new windows in. They even vacuumed the dirt around the house for bits of chipped paint and nails, which we really appreciated as we have small children. They even found us a custom built door for the front of the house, as we had an irregular size door. We still get compliments about that door. It’s truly stunning. It’s really refreshing these days to find a company that does such a great job. Their customer service is friendly and always gets back to you quickly. (Seriously, do you guys sleep?) Both Jon and Darrel (owners) really know their stuff. They were back to our house recently to install yet another window in our basement and we were again, thrilled with their work. We also plan to have them supply us with the new windows needed for our latest Reno project. I highly recommend Northshore to anyone one. ***** – Dirke Botsford

Darrell, Thanks again for the great windows. We love them! – Ali

Darrell you have amazing customer service. I am so glad I met you. I wish I had met you earlier during my reno time. – Fariba

Fabulous Job Hi Darrell, I was so impressed with your installation. The windows look great, the guys were courteous, respectful and efficient and the house was cleaner than when they started !! You have a great crew and please tell them I was very impressed. I would like to have you back to do the inside trim piece on the remaining windows on the ground floor so they match. That is such a nice touch and I don’t know why everyone doesn’t do that. – Cornelia


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